Onboarding Benchmarking
Benchmarked against Klarna, Headspace, Rakuten, Future, Shopify, Revolut, Mindvalley, and Expedia.
Intent-Based Onboarding
Newton UXR Prototypes
Two rounds of UXR prototypes with distinct interaction models. Concept survived 18-month deprioritization.
Mobile Web Email Editor (Newton 3.0)
Analytics Competitive Research
Benchmarked Apple Fitness, Oura, Peloton, Pinterest, Instagram, and Google analytics for mobile data patterns.
mApp Reporting
UXR Search Reframe
Early testing showed users struggled with blank prompts. Redesigned from generation to selection and customization.
Prompt-to-Email (AI Email Generation)
Account UX Benchmarking
Four rounds of UXR prototype iteration with competitive analysis across Headspace, Airbnb, and Macy's.
Account Redesign
Social Posting Multi-Platform Learnings
Honest assessment: single-compose model across Facebook, Instagram, and LinkedIn produced mediocre results on every platform.
Social Media Integration
Mobile Dexterity Problem
Desktop editors rely on precise cursor placement, drag-and-drop, and hover states that do not translate to touch.
Mobile Web Email Editor (Newton 3.0)